23rd April 2020
COVID – 19 Update from Guide Security.
I’d like to update you on the current status of our monitoring services during this difficult period we all find ourselves in.
As the UK lock down progresses, we are experiencing an extremely high number of nuisance activation’s from our monitored systems, this is due the extension of armed periods which in most cases is now 24hrs.
This additional activity is creating a difficulty in the identification of ‘friend or foe’ as these systems were designed to operate and detect intruders in relatively sterile conditions. With the extended arm times and the detection of normal daily activity we are aware of the increased risk we are undertaking as a result of the extraordinary circumstances we all find ourselves in.
I want to reassure you that our monitoring services are full operational and protecting your premises, however during this period we cannot accept any liability for any damage that occurs outside the normal arming times for your system.
We are happy to work with you in reducing the overall risks, this may be amending arming times or isolating detection devices that are detecting normal daily activity whilst leaving the critical areas of your site protected.
If you would like more information on the current activity from your site and assistance in minimising the nuisance activity please contact our RVRC Manager on GSS.COVID19@guidesecurity.co.uk.
What Our Clients Say
Guide Security can't do enough for us. They know us, our site and whether something isn't right; responding quickly to any situations which may arise. The monitoring team will respond to any of our requests. For example, if a staff member comes in on a Sunday, Guide Security will un-set the alarm, monitor them until they leave site and re-set the alarm. They go above and beyond.
The engineers were obviously well briefed and fully understood the requirements and quite simply got on with the job. They kept us informed and crucially made us aware of any potential down time. In total, the installation took ten days and the team even attended the first match to ensure that the system performed as expected. Overall, the new system is more userfriendly and provides a better clarity of image compared to the original.
Accrington Stanley Football Club
‘Guide Security listen to our needs and respond accordingly. They aren’t pushy and will only recommend an upgrade or addition if it benefits us. With Guide Security, we call the team in the office or speak directly to our Account Manager and action is taken immediately. We definitely appreciate the time taken by Guide Security to support the relationship and communicating with us on a regular basis to ensure our system is continually meeting our requirements
Bowker Motor Group
PDS have dealt with Guide Security for numerous years in respect to CCTV and site monitoring of its warehouses across Blackburn. During that time we have found them to be accommodating, efficient and cost effective in respect to all areas of site security. We have no hesitation in recommending Guide Security to any potential clients.
Pentland Distribution Services
Their monitoring team are pro-active, attentive and constantly communicate with us, providing feedback daily so we know exactly what’s going on at any of our sites, at any time. Guide Security are not faceless. They know what I need and what the business needs; their business is our business and they have really integrated themselves into REXEL UK. There’s no other security company I know that provides the same level of service, response, technical knowledge and support that Guide Security do.
Rexel UK & Ireland
The team at Guide Security know what they’re talking about and we’ve never had to micro-manage them. They take great care in the detail and are prepared to adapt designs to suit our needs. They are always happy to work with us on the financial side of things to enable us to phase upgrades and installations and have done this throughout the relationship.
Stanley House Hotel & Spa
The team at Guide Security are reliable, efficient and sincere. There is no second-guessing, no checking, turnaround is amazing and they aren’t pursuing their own agenda. They are interested in what our needs are and work with us to find the best solutions for us.
Blackburn Rovers Football Club
Guide Security have been our supplier since 2006, initially providing monitoring services in our regional distribution warehouses. Such was the level of service we took a decision to migrate our entire alarm estate (500 separate locations), together with installations, service, maintenance and monitoring over to Guide Security. I have no hesitation in commending Guide Security to any other organisation and have no doubt that they will be equally successful in that relationship.
Rexel UK & Ireland
With responsibility for property portfolios valued at around £300m, we need peace of mind that our clients’ assets are safe and secure 24 hours a day, 365 days a year. The services administered by Guide Security provide reassurance not just to myself and my team, but most importantly to our tenants, encouraging them to renew leases and to occupy our properties in the long term. For this reason I would not hesitate to recommend Guide Security to any business looking for an all in one bespoke security solution.